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Father’s Day Special –

An interview with Mr. A.J., father of a 10th grade student who is taking tuition with eTutorWorld

ETW:

The purpose of today’s discussion is to gain an understanding of the challenges facing the parents and the students and also to explore what we i.e. eTutorWorld can do better. As a company, eTutorWorld started in 2008 by giving online tutorials to students in the US and has now branched into providing worksheets and Test preps.
You may also be interested in knowing that we are collaborating with a US Non-Profit called “Practice Makes Perfect” (www.practicemakesperfect.org) which provides high-quality summer school programs for inner-city kids.

To take our discussion ahead, please tell us about your child and her plans for her future.

AJ:

My daughter is a 10th grader and she wants to get into Law when she grows up. She’s a very sincere student and she likes to read. Reading, Baking are her main hobbies. She really loves to read and that is perhaps the one thing she likes the most.

ETW:

About her choice of Law, it’s not something that you are pushing, right?

AJ:

No No No … in fact, [laughing] that’s her passion, at least as of as of now.

ETW:

So, did you have an ambition for her besides Law?

AJ:

We kind of left it up to her and Law is still her passion and it’s up to her to do whatever she wants to do.

ETW:

So, you are not pushing any of your dreams on her [Laughing]?

AJ:

No No … we are not into Law [Laughing]

ETW:

To digress a bit, please tell us what kind of work do you do?

AJ:

I am like everybody else, in the IT field – doing Engineering and Management work.

ETW:

And do you have any other kids?

AJ:

I have a son who is in college doing his Business studies.

ETW:

Ok, moving back to your daughter – she had come to us for help with Chemistry so besides this did she face any other challenges?

AJ:

No No … Nothing, no other challenges … Only Chemistry because the instructions in her school were not as she was expecting so that is why we were looking for help in Chemistry and we looked at couple of local tutors and we used one local tutor but then we were looking for a better and more flexible help online.

I googled and that’s how I found you guys and chatted with the team and what I really liked and found excellent was the Free Trial session, which then helped us to kind of judge and gauge what kind of tutoring she liked. In that one session she liked the tutor and so we decided to continue with that. Since then, she really likes her tutoring and we have done lot of sessions [Note: More than 50 sessions].

Along with that she is going with SAT and one of the thing is that she is doing Core Math here and we wanted her to get started earlier on the SAT Math and we have done a few sessions already.

ETW:

So, what kind of improvements have you seen since she started with us?

AJ:

As I said earlier, she’s had a very consistent and nice experience with her tutors and her grades have steadily improved and we are seeing consistency in her studies and her concepts are getting more and more clear and with the worksheets, solving them in practice … is helping her and we are seeing steady increase in her grades.

ETW:

Ok so, is she topping the class yet?

AJ:

Not Yet. Maybe next year [Laughing].

ETW:

So any feedback or recommendations that you would like to give us?

AJ:

No nothing … in fact I think everything is very good and as I said before, I liked your trial sessions and i would recommend you to continue with that and advertise it more on your website because at least from my experience that at first when you are not sure and you don’t want to commit to 5 or 10 sessions worth 100’s of dollars unless you are sure of what you are getting out of it.

That really helped and the flexibility to do that was great and that was a big plus for you guys and also the second thing is your Customer Service or Responsiveness has been great. So, in fact I would like to thank Rajat [the Customer Service lead at eTutorWorld] … anytime I contacted for changes or any request they were great … In one instance, when my daughter had an exam coming up and the teacher was not available but the way you guys responded and made the effort to arrange couple of classes at a short notice, that I really appreciated.

ETW:

Thank you so much for the kind words …

AJ:

Yes, yes keep it up with your responsiveness … that is really great.

ETW:

We will of course continue with our free trials and we are working towards making it seamless so that there won’t be a time lag between setup and the classes. The second thing that we are starting is a webcast on difficult concepts for the students so that more students can get help from us.

[For registering with our webcast on “Quick Tips to Ace your SCAT Exam” on 18-June-2017 | 8:00 pm Eastern Time, click here].

ETW:

Our last query is on whether you would like to recommend us to your friends or family?

AJ:

We have already recommended to few of our friends and couple of them have contacted you and are likely to join in the coming year.

ETW:

That’s all from our side and thank you for your time.